company policies
Our Terms & Conditions
Overview
By accessing or purchasing from Terraviva Health ("TVH," "we," "us," "our"), you agree to the following terms and conditions. These apply to all visitors, customers, and users of our website and products.
We reserve the right to update or modify these terms at any time. Continued use of the site constitutes acceptance of those changes.
Products & Use
Our products are made from whole-food ingredients and are intended to support general nourishment and wellbeing.
They are not intended to diagnose, treat, cure, or prevent any disease. Statements on this site have not been evaluated by regulatory authorities. Always consult a qualified healthcare professional before introducing new supplements—especially if pregnant, breastfeeding, managing a medical condition, or taking medication.
Orders & Payments
All prices are listed in the currency shown at checkout and are subject to change without notice. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use it.
We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud or misuse.
Shipping
We ship nationwide from our fulfillment partners. Processing times, shipping rates, and delivery estimates are provided at checkout and may vary by location.
Once an order has shipped, Terraviva is not responsible for delays caused by carriers, customs processing, or external factors beyond our control.
Returns & Refunds
We offer a 90-day money-back guarantee on eligible products. If you're not satisfied, contact us within 90 days of purchase.
Refunds apply to the product price only and do not include shipping costs. Products must be used as directed to qualify.
Subscriptions
Subscription orders renew automatically at the selected interval unless paused or canceled before the next billing date. You can manage or cancel subscriptions through your account at any time.
Discounts or benefits tied to subscriptions may change or be discontinued with notice.
Intellectual Property
All content on this site—including text, images, design, logos, and trademarks—is the property of Open Source Nutrition and may not be reproduced, copied, or used without written permission.
Limitation Of Liability
To the fullest extent permitted by law, Terraviva Health shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Use of our products is at your own discretion and responsibility.
Privacy
Your use of our site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.